List both funding entries
Record each amount, timestamp, merchant description, status and reference. Do not assume identical amounts share the same transaction ID.
Cashier trace
Compare Both References Before Calling It a Duplicate
A delayed confirmation can prompt a second click even though the first request continued processing. Two similar bank entries can also include one temporary hold and one posted payment. Establish whether there are two completed charges, two casino credits or only one of each.
Open the current casino offerList the casino credits
Match the casino deposit history by time and amount. Determine whether zero, one or two credits were posted and save the account transaction IDs.
Wait for pending entries to settle
A temporary authorisation can disappear after a failed attempt. Avoid opening a chargeback while the merchant is actively tracing a non-final entry unless the bank identifies fraud.
Request one specific correction
If two completed charges produced one credit, ask support to trace the unmatched reference. If both are unauthorised, contact the bank immediately and secure the account.
What to keep
Build a two-row table with status, amount, time, gateway reference, bank reference and casino credit ID for each attempt.
More from this section
Quick answers
Can one entry be only a hold?
Yes. Compare pending and posted status before treating both as completed charges.
What proves a true duplicate?
Two completed funding entries must be reconciled against the casino ledger.
Should a chargeback be the first step?
First trace an authorised merchant mismatch; report genuinely unauthorised payments to the bank immediately.
Last reviewed: 30 July 2026