Capture the gateway result
Record the transaction reference, amount, currency and completion time shown by iPay9 or the payment page. A screenshot should hide full card, bank or wallet credentials.
Cashier trace
Trace the Payment Gateway and Casino Ledger Separately
A payment gateway can mark its part of a transaction successful before the casino ledger finishes matching the account and reference. Repeating the deposit can create a second charge. First prove the status at each hand-off and open one traceable support case.
Open the current casino offerRead the casino deposit history
Look for the same amount and time under pending, credited, rejected or missing. Do not rely only on the top-line balance because an old balance or promotion can obscure the posting state.
Check the funding account
Distinguish a posted debit from a pending authorisation. The bank status explains whether money moved, but it does not by itself prove the casino account received the ledger entry.
Submit one joined trace
Give support the gateway reference and casino deposit ID where available. Do not initiate another deposit until the first status and ownership match are resolved.
What to keep
Keep the gateway reference, casino deposit ID, amount, currency and three timestamps: authorisation, gateway completion and casino posting.
More from this section
Quick answers
Does gateway success prove casino credit?
No. The casino ledger must still match and post the payment.
Should the deposit be repeated?
Not while the first transaction is unresolved.
Which references belong in the case?
Include the gateway reference and casino deposit ID, with sensitive numbers masked.
Last reviewed: 30 July 2026